Website Director

Position Description:


The Website Director will work on a small team of 2-3 people who manage the YPFP website, which is run on NationBuilder (a software-as-service program geared toward nonprofits and community organizing). S/he will help YPFP staff troubleshoot issues and challenges and train those who need website access so that they are self-sufficient in their website needs (such as posting/editing events, blog posts, etc). S/he will research solutions and features of Nation Builder. S/he will also work with the Membership department to troubleshoot data transfer issues, iron out membership application and renewal challenges, and create sustainable business practices to manage member interactions with the website. S/he will make recommendations for enhancing the YPFP website to YPFP’s leadership.


Specific Roles and Responsibilities:


  • Work with the Website Specialist and in the daily management of the website.

  • Research solutions to technical website challenges and roadblocks.

  • In conjunction with Website Specialist, develop website SOPs and/or one-pagers for staff to refer to in order to use the website as independently as possible.

  • Provide assistance and training to YPFP staff on back-end Nation Builder functions, processes, and tools.

  • Answer website-specific member inquiries sent to info@ypfp.org


Eligibility and Requirements:

  • Excellent interpersonal and cross-organizational communications skills.

  • Strong working knowledge of HTML/CSS a plus

  • Prior experience with CRM or other people databases required, prior experience with Nation Builder a plus; Nation Builder Certification preferred, but YPFP will pay for certification for right candidate

  • Prior experience troubleshooting back-end website user issues

  • Prior website training experience for everyday users

  • Ability to handle multiple activities, manage priorities and meet deadlines

  • Commitment of up to 5 hours per week, availability to attend meetings and events on weeknights (after 5 pm), and the ability to respond to email inquiries in 48 hours under normal circumstances.

  • One year commitment to position.