Membership Services Intern

YPFP’s (Young Professionals in Foreign Policy) mission is to foster the next generation of foreign policy leaders by providing young professionals with the knowledge, skills, exposure, and relationships they will need to tackle critical global challenges over the course of their careers.

YPFP is a global nonprofit organization with more than 10,000 members around the world who work in foreign policy.  It was established in 2004, is headquartered in Washington, D.C. with branches in Brussels, London, New York, and, recently, in Nigeria, Rome and Tel Aviv.

To join the staff of YPFP, please email your résumé and a brief statement of interest to recruiting@ypfp.org.

Position Description:

The Membership Services Intern is a position tailored for an undergraduate student based in Washington, D.C with interest in international relations and client/non-profit management.  H/she will work within the Membership Department under the Membership Services Coordinator to provide a wide variety of services to our members. The intern will bear primary responsibility for responding to YPFP member inquiries, problem-solving to address member issues, and providing quality client service to YPFP’s current and future members. The role will provide the intern with substantial experience in communication and customer service in a global non-profit organization, as well as the opportunity to receive technical expertise on the back-end of the YPFP website. This is an excellent opportunity for a DC-based college student interested in building foundational skills for a career in international nonprofits.

The successful candidate will be a self-directed and motivated individual with strong problem-solving and communication skills. Prior experience in customer service would be considered a strong asset in consideration for the role.

Specific Roles and Responsibilities:

  • Support the Membership Services Coordinator in managing flow of member inquiries and responding to them in an expedient and helpful manner.

  • Work with Membership department, primarily the Membership Services Coordinator, in order to find answers and solutions to member inquiries within 48 hours of receiving a new inquiry.

  • Improve the members’ experience when contacting YPFP staff (via suggestions and/or creative processes).

  • Serve as a knowledgeable point-of-contact for members and select staff members.

  • Troubleshoot member issues and questions on the YPFP website.

  • Answer routine member inquiries sent to membership@ypfp.org.

Eligibility and Requirements:

  • YPFP dues-paying member (Future Professional), based in Washington, D.C.

  • Excellent interpersonal and cross-organizational communication skills.

  • Prior customer service experience a plus.

  • Commitment to providing a high caliber of customer service to YPFP members in need of assistance.

  • Ability to handle multiple activities, manage priorities, and meet tight timelines.

  • Ability to attend a Membership Department staff meeting once per month.

  • Minimum commitment of 5-10 hours/week, availability to attend meetings and events on weeknights (after 5:00 p.m.), and the ability to respond to email inquiries in 48 hours (under normal circumstances).

  • One-year commitment to position (after 3-month trial period).