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30JUN - Community Manager, Impact Hub DC - Deadline: 17JULY

Impact_Hub.jpg

Organization Description

MissionHUB owns and operates Impact Hub coworking campuses in San Francisco, Berkeley, New York City, Philadelphia, and Washington, D.C., as well as the Social Capital Markets Conference (SOCAP), the largest conference for impact investors and social entrepreneurs. SOCAP has brought together social impact leaders to connect and present their ideas to a global audience.

Impact Hub DC is a community of entrepreneurs, activists, creatives, and professionals driving positive social and environmental change. We are part of a rapidly expanding global network of over 11,000 professional members in over 80 countries from Amsterdam to Johannesburg, Singapore to Mexico City.  Through our global association and the shared principles of innovation, collaboration and courageous action, we are building a movement.  We believe that a better world can be created through the combined accomplishments of compassionate, creative and committed individuals focused on a common purpose - taking a leadership role towards our shared future and making a positive impact.  

Location

3rd Floor, 419 7th St NW
Washington, DC 20004

Job Description 

The Community Manager is primarily responsible for creating a world-class “in space” experience at Impact Hub DC. This includes providing a world-class member experience, managing a full suite of member services, as well as the operations and maintenance of our two-floor facility in a historic building in the heart of Chinatown. Our space is open for co-working from 9am to 6pm and transitions to an event space for community and public events during evenings and weekends.

Job Responsibilities

Member Experience

  • Develop and implement strategies that create a vibrant culture, grow our community and retain members; act as the central member-to-member connector for the community

  • Oversee and manage team of hosts and work traders responsible for reception, tours and orientation sessions, customer service, space operation and maintenance as well as meeting room rental sales to non-members

  • Act as the primary contact for all members regarding membership agreements, office space improvements and amenities

  • Build strong connections among members through events and personal introductions

  • Source Member stories to share with the community

  • Work with HQ to ensure proper handling of office members’ billing and registration of members

  • Provide excellent customer service to all members and act as the to ensure members have everything they need Ensure great in-space communication with the members on a daily basis

  • Oversee execution of Impact Hub DC working groups and other tools, services and content to create a robust membership experience

Facilities and Operations

  • Oversee the day-to-day operations and facilities of Impact Hub DC

  • Manage all in-house systems and ensure efficiency and quality of how members interact with these systems, including: meeting room reservations and billing, mail delivery, furniture maintenance, supplies inventory and ordering, kitchen maintenance, etc.

  • Evolve the space to meet the growth and needs of evolving membership

  • Manage in-kind sponsor relationships that affect operations of the space (e.g. furniture/food & beverage/office supplies)

  • Manage local relationships with suppliers and contractors for proactive facilities management, including electrical, HVAC, minor construction, janitorial

Job Requirements

The ideal candidate will exhibit the following qualities:

  • Highest standards of customer service and interpersonal skills

  • Exceptional listening skills and high EQ

  • Hands-on approach to problem-solving and able to see new, creative ways around obstacles

  • Time management skills

  • Charismatic, upbeat and positive attitude

  • Comfortable operating in a culturally and socially diverse community of change-makers

  • Excellent self-awareness and professionalism

  • Exceptional written, verbal and oral communication skills

  • Entrepreneurial drive and a demonstrated interest in social innovation, public service, etc.

Desired experience and skills:

  • 3+ years in community-building within a membership organization, volunteer community, professional association, community of experts, etc.
  • Experience in facilities management in the hospitality or event management industry
  • Experience managing volunteers
  • Experience managing to budget, goals and objectives
  • Experience working in a startup environment

  • Customer service, solutions and conflict management

  • Experience negotiating and/or managing facilities related contracts and emergencies

Salary commensurate with experience.  Mission HUB LLC offers full benefits and the chance to be a part of a mission-driven community inspired to make positive change in the world. This position is located at Impact Hub DC and reports to the Managing Director, Impact Hub DC.

How to Apply and Deadline

PLEASE SUBMIT A RESUME AND COVER LETTER BY JULY 17 HERE.