OFDA provides non-food humanitarian assistance in response to international crises and disasters. HPGE serves as the principal focal point for humanitarian policy development, engagement and institutional relationships with international organizations and other donor governments. HPGE tracks trends and policy developments in the humanitarian assistance field; engages in policy discussion with other donors and multilateral agencies; recommends strategies for action to DCHA; initiates policy and internal guidance for the organization; maintains global relationships with implementing partners; leads OFDA’s communications and social media outreach; and serves as the primary interlocutor on strategic issues with OFDA’s other federal partners on global issues.
The United States Government (USG), represented by the U.S. Agency for International Development (USAID) Office of U.S. Foreign Disaster Assistance (OFDA), is seeking applications from qualified U.S. citizens to provide personal services as an Online Communications Specialist under a United States Personal Services Contract (USPSC), as described in the attached solicitation.
The Online Communications Specialist position serves as an integral part of HPGE’s Strategic Communications Team, closely coordinating with other parts of the USG community on humanitarian and online messaging issues. The position will be responsible for providing overarching communications and messaging support for OFDA.
The Online Communications Specialist will be responsible for overseeing and growing OFDA’s online and social media equities. Duties include: messaging OFDA’s disaster response activities online and expanding OFDA’s social media following. As a member of HPGE’s Strategic Communications Team, the Online Communications Specialist will also draft and post blogs for the USAID website, as well as create tweets and content for OFDA’s Facebook page and Twitter feed. In addition, this individual will work closely with other members of the Strategic Communications Team and OFDA staff to develop and implement strategies to increase awareness of, and appreciation for, the office.
Online Outreach and Maintenance
- · Update and populate USAID website with OFDA information and materials, including public fact sheets, situation reports, alerts, news items, graphics, multimedia content, and articles.
- · Maintain and develop new content for all OFDA online properties.
- · Lead on conceptualizing and creating multimedia content to highlight OFDA activities.
- · Identify key outreach opportunities to advance strategic OFDA’s messages online or on social media.
- · Produce website content that is in line with USAID communications strategy.
- · Draft and/or facilitate the posting of blogs on behalf of OFDA staff for a variety of fora.
- · Serve as main liaison with USAID and OFDA web teams to make updates to OFDA online assets on USAID.gov and to the Office’s Microsoft SharePoint site, as needed.
- · Review, monitor, and update online disaster and crisis response content for quality and timeliness, as well as for compliance with the agency’s information management procedures and practices.
- · Keep current with humanitarian and social media issues through relevant blogs, list serves, and events.
- · Apply editorial processes and approval workflows in the agency’s web content management system.
Social Media Outreach
- · Populate OFDA’s social media outlets with up-to-date content; engage with OFDA staff, humanitarian aid organizations, and other relevant parties to obtain content; monitor comments and mentions; respond in a timely manner.
- · Produce daily social media content—in coordination with OFDA’s Strategic Communications Team—that will increase engagement and follower count.
- · Monitor OFDA social media channels for comments and mentions and responding promptly to online queries.
- · Lead the creation of social media campaigns and toolkits to highlight specific OFDA activities and/or events in coordination with the Strategic Communications Team.
- · Track metrics, as well as monitor and participate in relevant online conversations.
- · Monitor and analyze social media trends to advise on keeping OFDA’s social media platforms in line with current trends, and to look for new engagement opportunities and messaging methods.
- · Represent the Strategic Communications Team during relevant USAID or USG meetings pertaining to social media and digital communications.
- · Work with OFDA’s Strategic Communications Team to identify, develop, and implement OFDA’s strategic communications goals; track and determine impact of targeted strategies.
- · Work with OFDA’s Strategic Communications Team to adapt OFDA’s Online Communications Strategy to reflect changing priorities and evolving needs of OFDA.
- · Develop new strategies in coordination with the Strategic Communications Team to expand OFDA’s public outreach.
- · Coordinate closely with USAID’s Bureau for Legislative Affairs and USAID Social Media Team to ensure OFDA’s online messaging is aligned with Agency priorities.
- · May serve as needed, on Washington-based Response Management Teams (RMTs), which provides services and support to DARTs deployed in response to disasters. The duties on RMTs will be varied.
- · May serve on Disaster Assistance Response Teams (DARTs) which may require immediate (within 24 hours) deployment overseas for an extended period of time.
- · Serve as the OFDA after-hours duty officer on a rotational basis, for approximately one week every six months.
(Determines basic eligibility for the position. Applicants who do not meet all of the education and experience factors are considered NOT qualified for the position.)
Bachelor's degree with significant study in or pertinent to the specialized field (including, but not limited to, social media, digital communications, marketing, public relations, journalism, international relations, political science, or a related field), and minimum of five (5) years of relevant work experience. Candidate must have familiarity with international humanitarian and disaster issues, USG agencies, and strategic messaging.
Master’s degree with significant study in or pertinent to the specialized field (including, but not
limited to, social media, digital communications, marketing, public relations, journalism, international relations, political science, or a related field), and minimum of four (4) years of relevant work experience. Candidate must have familiarity with international humanitarian and disaster issues, USG agencies, and strategic messaging.
- · At least two years prior online communications and social media experience;
- · Demonstrated ability to produce and manage content. Experience with managing content in Drupal a plus;
- · Excellent written, verbal, and interpersonal communications skills
(Determines basic eligibility for the position. Applicants who do not meet all of the selection factors are considered NOT qualified for the position.)
- · Applicant is a U.S. Citizen.
- · Complete resume submitted. See cover page for resume requirements. Experience that cannot be quantified will not be counted towards meeting the solicitation requirements.
- · USPSC Application form AID 302-3. Applicants are required to complete and sign the form.
- · Supplemental document specifically addressing the Quality Ranking Factors (QRFs) submitted.
- · Ability to obtain and maintain a Secret up to Top Secret level clearance as provided by USAID.
- · Ability to obtain a Department of State medical clearance.
- · Satisfactory verification of academic credentials
How to Apply
Submittals must be in accordance with the attached information at the place and time specified. Applicants interested in applying for this position MUST submit the following materials:
1. Complete resume. In order to fully evaluate your application, your resume must include:
(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.
(b) Specific duties performed that fully detail the level and complexity of the work.
(c) Names and contact information (phone/email) of your current and/or previous supervisor(s). Current and/or previous supervisors may be contacted for a reference.
(d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments.
(e) U.S. Citizenship
Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.
2. Supplemental document specifically addressing the Quality Ranking Factors (QRFs) shown in the solicitation.
3. USPSC Application Form AID 302-3. Applicants are required to complete and sign the form.
Additional documents submitted will not be accepted. Incomplete or late applications will not be considered. OFDA reserves the right to select additional candidates if vacancies become available during future phases of the selection process.
Applicants can expect to receive a confirmation email when application materials have been received. Applicants should retain for their records copies of all enclosures which accompany their applications. Your complete resume, supplemental document addressing the QRFs, and USPSC Application Form (AID 302-2) must be emailed to:
OFDA Recruitment Team
E-Mail Address: firstname.lastname@example.org
Any questions on this solicitation may be directed to OFDA Recruitment Team via the information provided above.
Deadline - N/A