HVO is a private nonprofit organization dedicated to improving the availability and quality of health care in resource-scarce countries through the training and education of local health care providers by US-based medical volunteers. Each year, HVO sends over 500 short-term volunteers to 85 project sites in 26 countries. Please visit www.hvousa.org for more information about HVO. (Please note: this is an administrative position with a heavy emphasis on customer service; it is not a policy or program position in public health or international development.)
Location – Washington DC
Health Volunteers Overseas (HVO), located in downtown DC, is hiring a Volunteer Coordinator. This is a full-time, year-round, administrative position.
The Volunteer Coordinator is responsible for a variety of volunteer placement, project monitoring, and administrative tasks, including:
Volunteer Placement: Responsible for overseeing the intake, vetting, placement, and debriefing of HVO volunteers for assigned projects. Handle initial contacts with potential volunteers, work with project directors and on-site coordinators to coordinate placements, oversee pre-departure preparation and logistical details (orientation materials, release forms, etc.), update electronic information, maintain volunteer schedules at various sites, process post-trip reports and other documentation, communicate with senior staff on volunteer-related matters, coordinate overseas travel and housing arrangements, track expenses.
Project Monitoring: Monitor developments at sites based on feedback from volunteers, on-site coordinators, and project directors to help ensure that goals and objectives of each project are being met. Update documents to reflect project changes re: logistics, review programmatic issues with appropriate staff, and implement approved plans of action.
Administrative and Membership: Provide assistance to other members of the program department, maintain volunteer and project files (both electronic and paper), update database with volunteer assignments and status, respond to requests for information, answer phone calls, promote HVO membership, represent HVO at professional meetings, assist with mailings and other administrative tasks as needed.
Requirements: The successful candidate will be highly organized and have excellent interpersonal skills. You should have some relevant full-time administrative work experience. Appropriate experience would include: customer service, nonprofit administration, meeting planning, volunteer management, or experience in the travel industry. Strong time management skills, excellent communication skills (both writing and speaking), and a good working knowledge of MS Office (Word, Outlook, etc.) are critical. You will communicate heavily with volunteers via email and phone, and must be diligent about following up at every stage of the process. HVO relies heavily on a database to manage volunteer operations. You must be comfortable using a database to enter, track, and retrieve information accurately. Attention to detail is a must, as is the ability to manage multiple projects/deadlines simultaneously. Positive attitude and sense of humor always a plus.
$33,000/yr. HVO offers an excellent working environment and a generous employee benefits package.
How to Apply
Please submit cover letter and resume to firstname.lastname@example.org